empathy

  • Learn how to model successful people to accelerate your own success

    I was a fashion model for Calvin Klein for more than 10 years. In those 10 years, the most important things about modeling that I learned was … Stop there, I’m just kidding.

    I don’t have the looks to be a model and I certainly have zero advice or experience on how to become a successful fashion model. Today, we’re going to talk about a different kind of modeling.

    Modeling is one of neuro-linguistic programming techniques designed to recreate excellence that only the best people reach. With modeling, you want to duplicate extraordinary results of high achievers by mirroring their conscious and unconscious behavior.

    The main principle and idea behind modeling is that if you overtake the behaviors, strategies, beliefs, language (words, phrases, questions), emotional states and other traits of successful people, you will also become more successful.

    By having access to someone who achieved exactly what you want to achieve, you could simply ask him or her: “Teach me how to do that!”.

    The second best thing you can do, if somebody isn’t prepared to coach you in person, is to study them through all the public materials available. The latter is not as effective as full in-person access to the exemplar (the person you want to model), but indirect modeling can still prove to be valuable.

    If we take a step back and go to the definition, a model is a simplified description of a complex entity or process – in our case, a model is a simplified version of the whole system and process that lead the person (exemplar) to the desired outcome.

    A psychological model carefully describes a method, form, ways of doing, customs and styles. It kind of gives you a step-by-step formula to replicate the success as much as possible.

    Nevertheless, every psychological model is still a very simplified version of a real-life success scenario, with many limitations. In modeling, we tend to focus only on the main variables that lead to success. We try to slice the success into small chunks, identify the biggest contributors to the success, and build them into a replicable model.

    In the end, modeling is successful when you manage to achieve more or less the same behavioral outcome as the person you are modeling. You achieve that by mirroring the main “psychological personality chunks” or contributors to the success.

    How to model successful people

    In this article, you will learn all these things, like:

    • The mindset you need to successfully apply modeling
    • The detailed process of how to use modeling in everyday life
    • The limitations of modeling
    • The questions that can help you build a successful psychological model
    • The most practical approach to modeling
    • Practical examples of how to use modeling in your personal life

    By the way, neuro-linguistic programming (NLP) modeling is a very complex and detailed subject, way beyond the scope of this article. If you are interested in NLP modeling in particular, I suggest you read the book Modeling with NLP written by Robert Dilts.

    I will rather describe a simplified version of modeling that you can quickly and practically use in everyday life. I will also give many examples on how I use modeling to achieve my goals faster.

    I own me, and therefore, I can engineer me. – Virginia Satir

    Modeling others comes naturally to human beings

    A child doesn’t pay as much attention to what their parents say or command as s/he does to what they do. A very big part of a child’s personality development is modeling their role models – they want to be like them; in the early age, that means especially their parents and other caretakers.

    That’s why we say that the apple doesn’t fall far from the tree.

    A little bit out of the context, but an extremely useful exercise when it comes to choosing a spouse to start a family with is the following: ask yourself if you want your child to be the same as your spouse (especially the child of the same gender)?

    If the answer is yes, you clearly respect the personality traits your spouse possesses. If the answer is no or you don’t have a clear opinion, you should probably reconsider if you are with the right person.

    You might tell a child to clean their room a thousand times, but if your room is messy, there’s a high probability that the child’s room will also be messy.

    Now let’s get back to modeling. With age, the interest to model other successful people and have role models declines in most people, as does the interest to learn new things.

    There are many reasons for that, from ego defense to a lack of curiosity, fixed mindset, intellectual sublimity, general laziness, and so on. Much like people stop reading books, exploring the world and acquiring new competences, so they stop mirroring their role models.

    But here’s the trick. Even if you stop looking up to your role models, you’re still influenced by the people who surround you. That’s why you can hear over and over again that you are the average of the 5 people you spend most time with.

    Whether you want to or not, you are overtaking the mindset, behavior, values, beliefs and actions of people you spend the most time with. You are unconsciously modeling them, because no matter age you never stop modeling others. Slowly, you overtake other’s people attitudes and behaviors.

    You maybe didn’t have a choice about who to model when you were a child. But you can absolutely choose who your role models and people who surround you will be in your adult age.

    People who surround you are the people that you will sooner or later consciously or subconsciously model. Thus, make sure you use your modeling capabilities to your advantage. Carefully choose with whom you spend time with.

    Try to be positive among 10 grumblers. It’s impossible, and sooner or later you also start to whine, bitch and complain.

    Modeling success

    Practical use of modeling in everyday life

    If you’re going to model anyway, make sure you are modeling the right kind of people. Below are a few very practical ideas for how to use modeling to your advantage, from the simplest forms of modeling to the most complex ones:

    1. Read biographies of successful people to get inspired when you feel down.
    2. Never put your ego in front of learning something new, there is always something to learn or model from other people. Find that one thing in which the person is better than you are.
    3. Spend time with people who have personality traits and skills you want to develop. Make sure you are never the smartest person in the room. You will slowly assimilate their characteristics. And you will learn the most when you spend time with smart people.
    4. Study people you admire. Read their biographies, interviews and other articles. Read and watch everything that exists about them. Ask yourself: what would [an extremely successful person] do in the same situation as you are facing?
    5. Find a person who has achieved exactly the same thing as you want to achieve. Ask them to coach you and based on regular interactions, build yourself a model of how you can apply their behavior in your life to become more successful. That is real modeling.
    6. Model your previous successful self. There are times when you’re feeling up and there are times when you’re feeling desperate. Just thinking about your thoughts, beliefs, actions and decisions when you were feeling assertive and ambitious can motivate you to take action.

    I use all six ways of modeling in my personal life. Besides reading books and regularly experimenting with new things in my life, modeling is one of the fastest ways how I learn about life and develop new skills. Let me give you a few examples:

    Practical examples
    1. I regularly read biographies and watch documentaries about successful people I admire. From Siddhartha Gautama, Alexander the Great, Marcus Aurelius to Sigmund Freud, Richard Branson, Elon Musk and others. It always greatly motivates and inspires me.
    2. Whoever I meet, I usually ask them many different questions to understand them and learn from them. I really get interested in a person’s life – how they think, experience reality, where they blossom and what are their struggles. And people love to talk about these things.
    3. I always surrounded myself with people who are more successful than I am. With investors, scholars, entrepreneurs, scientists, and so on. There are so many clubs, meetups, communities, associations and co-working places you can join and meet people smarter than you.
    4. At the moment, I am studying the most successful personal development bloggers that I like the most – Tim Urban, Tim Ferris, Tai Lopez, Ramit Sethi, Mark Manson, James Clear, James Altucher, Steve Pavlina, Barrie Davenport, Derek Sivers, Cal Newport and Steve Scott. I read their blogs and books, watch or listen to interviews with them, and want to learn everything about their strategy, mindset, skills and daily habits. I already see some patterns in their success (every one of them innovated a distribution channel, they all have a few simple ideas that they repeat over and over again, and so on).
    5. I always learned the most with a personal coach, either a hired one or people who were willing to be my mentor because we worked together. I learned the most and the fastest when I spent several hours over the course of a year with people who mastered the skills or possessed the knowledge that I wanted to learn. From selling skills to athletic moves, in-person coaching or real modeling is how I learned the most.
    6. Last but not least, when I’m feeling down or my spirits are dampened for whatever reason, I vividly visualize a particular situation in my past when I was highly motivated, determined, had a clear goal that I assertively pursued and felt mentally strong. I transfer the past positive feelings and thoughts into the moment when I’m feeling down and it always helps motivate my spirit.

    No matter how smart we are, on the basic level we are still monkeys. Monkey see, monkey do. Thus, make sure you choose your role models and people you spend time with very carefully.

    You are modeling people around you, whether you want to or not, even in your adult years. Make sure modeling is working to your advantage and accelerates your personal growth.

    Your role models play a huge role in how you pick your vocation and make other important decisions in life. If someone looks like you, has had a similar upbringing, belongs to the same religion order, has attended a similar school, and is making a good living, it naturally has a huge impact when you’re trying to decide your calling in life. [Thus, ask yourself:] Where will your life lead you if you follow the path laid out by your parents, peers and other role models? – Mohnish Pabrai, Dhnadho Investor

    Limitations of modeling and why modeling is not copy-pasting

    You can absolutely progress faster in life with the use of modeling, but there are still big limitations. First of all, the less frequently you personally interact with an exemplar, the harder it is to build a model that you can replicate in your own life.

    You would get the best modeling results if you were able to do a “shadow experience” with an exemplar. That means you would spend hours observing them in action every day.

    In-person modeling is most effective because it gives you the opportunity to model the same way you did as a child. By observing, you get a chance to mirror and match the behavior of the other person – their conscious and unconscious parts.

    You don’t try to merely understand and rationalize what the exemplar is doing, you employ your unconscious resources to exactly mimic the behavioral patterns.

    Here is the hierarchy of the information quality you can gather when it comes to modeling:

    • Consistent live observation or shadow experience
    • Watching video or audio material
    • Interviews in person
    • Role-playing
    • Questionnaires
    • Reading biographies, articles and written interviews

    Secondly, no success can be completely replicated. You have your own set of talents, your environment is different and there are always “blind spots” – things that contributed to the success that neither the exemplar nor the modeler know about.

    If success were that easily replicated, everybody would be successful. That means you have to always account for an individual’s specifics in every model and must keep realistic expectations about the extent to which the success can be modeled. Real modeling takes a lot of hard work.

    Last but not least, modeling does not equal copy-pasting other people’s personalities. You don’t want to lose yourself by trying to be someone else.

    That might not be a problem when you try to model skills and habits, but it can present a huge challenge when it comes to beliefs, values and personality traits. You can’t just change your personality like underwear.

    But there are two core things you can do that will protect your true self:

    1. You can find a healthy intersection between you and the exemplar you’re modeling. If there are parts of the exemplar’s character that don’t fit your ideal self, there is no point in modeling them.
    2. You can only temporarily take over different beliefs, values and personality traits to find a balance that works better for you. For example, if you are always giving yourself away to other people and consequently they take advantage of you, you might temporarily model someone who gives nothing, and then in the following step find the right balance between giving and taking.
    Your current self Your ideal self
    Modeling >>

    You must use common sense when it comes to modeling. It’s not a miraculous solution, it has many limitations, but it can absolutely help you progress faster in life towards your ideal-self. Now let’s move to a more practical level of how to use modeling in everyday life.

    Different stages of modeling successful people

    These are four very simple and logical steps when it comes to modeling:

    1. Choosing a person to model – In the first step, you must find a person worth modeling. It must be someone you respect, who already possesses a skill or personality trait that you want to acquire. The best scenario is if you have access to spend a lot of time with the person. You can also choose several people to model (that’s often an even better approach).
    2. Observing and mirroring – When you have your model chosen, the analytical part comes into play. It is a combination of mirroring exactly what a person does (unconscious mirroring) and employing questions that can accelerate learning (logical modeling). You want to understand in detail what the person regularly does, how they do it and why they do it.
    3. Finding similarities and differences – By mirroring, spending time with people and asking questions, you want to find which behavioral differences are present. You want to list all the small personality chunks (traits, behaviors etc.) and understand how they contribute to success.
    4. Designing a model – In the last step, you try to build a model that can be replicated. The model is like a manual that can be presented to other people so they can improve their skills. It describes all the important pieces together with the sequence, system and process.

    Modeling personality traits

    Things you must pay attention to when modeling other people

    In a way, we could call modeling reverse-engineering psychology. The idea is to find as many factors as possible that lead to a specific successful outcome in someone’s life, and rank their influence. From the macro perspective, you are interested in three different types of information when you are modeling:

    1. External behavior – habits, responses, words, phrases, skills, competence etc.
    2. Internal states and processes – values, beliefs, emotions etc.
    3. Environment – social circles, trends, support etc.

    Here’s the big catch. When you are listing elements, you must pay attention to those that the person you’re modeling is aware of as well as those they aren’t aware of. Many times, people have no clue why they are really successful. They just are.

    It’s because they possess a competence or a personality trait they aren’t even aware of. It’s called an unconscious skill and competence.

    Very similarly, we know universal success principles and situation-specific success contributors. Many people are successful merely because they were lucky. There was no skill involved. You probably wouldn’t try modeling a lottery winner.

    Thus, you must make sure you’re not fooled by random success factors, like being born in the right family, being in the right industry by accident, or being one of the first employees in a high-growth company.

    These factors don’t mean that there is nothing to model per se, you just have to make sure there are really strong personality traits or skills present that contributed to the success and outcome that you’re trying to model.

    If we go back to the three macro factors – external behavior, internal states and processes, and environment – you are interested in questions that help identify cause (activity) and effect (outcome):

    • What exactly do they do? – A precise description of an activity that leads to the desired result.
    • How do they do it? – Detailed description of how they perform an activity.
    • When and where do they do it? – What triggers the behavior and how often.
    • Why do they do it? – What is the motivation behind their actions.
    • What kind of support do they have? – How the environment influences their actions and outcomes.

    Personality chunks and dimensions

    We can parse the question further into different personality dimensions. Only understanding all these dimensions (“personality chunks”) really well gives you all the necessity input to build yourselves a viable model:

    1. Purpose and intention – That’s the big question why, consisting of motives, desires and wants.
    2. Identity – How the person sees themselves.
    3. Outcomes – What are their ideas about goals, what exactly do they tend to achieve.
    4. Strategies – What does the person do to achieve a particular outcome, what procedure and methods do they follow.
    5. Beliefs – The main ideas about life that they agree with and validate. Beliefs are philosophies and attitudes that lead to a specific heuristic and cognitive strategy.
    6. Values – All the ideas that are important to the person, things they like or tend to avoid; values expose how they decide to invest their resources, and they’re tied to emotional aspects of life.
    7. Representations, submodalities and meta-programs – How the elements of the environment are identified, interpreted and reacted to.
    8. Understandings – All the mental support of the inner world (subjective interpretations of reality). Personal interpretations of how the world works, supporting individual beliefs, values and representations. Understandings are realizations about what kind of actions will lead to a specific outcome.
    9. Heuristic – How evaluations and judgements are made in problem solving.
    10. Attention – What the person focuses their limited mental resources on and what do they think most of the time.
    11. Cognitive strategy – Proactive response to the environment based on representations; mental syntax and sequence involved in performing a specific action or behavior.
    12. Behaviors and habits – Behaviors that are repeatedly performed, usually based on triggers.
    13. Emotional states – What is the dominant emotional state when the person performs specific activity or behavior.
    14. Conscious and unconscious knowledge and skills – What kind of competences are present that enable successful execution of an activity. They can be simple or complex behavioral, cognitive or linguistic skills.
    15. Physical (somatic) skills and physiology – Particularly body (or motor) skills and what kind of a connection between the mind and the body (posture, muscle tones, balance etc.) is present when the activity is executed.
    16. Language, communication style and non-linguistic symbols – What are the dominant words, phrases and questions used and other non-verbal cues.
    17. Peer group and environment – What kind of people surround the exemplar most frequently, what kind of support do they have, what are the industry trends and other environmental variables.
    18. How exactly everything ties together – Prioritizing elements that contribute to the success.

    Perspectives and questions that can help you accelerate the modeling process

    Before we go to specific questions, there is one more useful trick that can help you build the model you want to replicate. In the process of modeling, you can play with four different perspectives:

    • 1st person perspective – Analyzing how you’re currently performing an action, how it’s different from the exemplar and experimenting on your own with the exemplar’s behavior.
    • 2nd person perspective – Empathically putting yourself in the exemplar’s shoes and trying to understand completely why they do things as they do, together with mimicking their thoughts, feelings, actions and other personality characteristics.
    • 3rd person perspective – Observing at a distance as an uninvolved witness how the modeled person is behaving and what are their actions. Acting like a scientist that tries to analyze a specific person and situation.
    • 4th person perspective – Trying to understand a situation from the perspective of the whole system, from the environment to the individuals involved.

    It’s extremely important that you first mirror the person’s behavior and only then try to logically parse and understand it. That will give you the greatest insight and benchmark with your current situation. Then you can start logically building the model while playing with different perspectives.

    Questions to ask successful people worth modeling

    You can accelerate your learning and model building with the right questions. Below are examples of the questions to use when you’re modeling successful people – some questions are meant for asking the exemplar directly, others you can answer by yourself with observation:

    Purpose, identity, beliefs and values

    • How do you see yourself? What do you believe about yourself when you perform a specific action?
    • What is driving you to do this, what is your mission, vision or why do you do it?
    • What do you believe about yourself, the world and your life circumstances?
    • What are your beliefs that support your doing when it comes to that particular goal you’re trying to achieve?
    • How do you express your beliefs on a daily level – through thoughts, words, actions etc.?
    • What kind of expectations do you have towards yourself and others?
    • What kind of standards do you follow? Which standards must be met no matter what?
    • What rules do you tend to live by and why are these rules important to you?
    • How would you describe the hierarchy of your values? How do you satisfy these values?
    • How do you make decisions when you have to choose between two things in your schedule?
    • How do you respond when things don’t go as you planned?
    • What kind of gains you tend to enjoy with achieving the goal and what kind of pain are you trying to avoid?
    • What do you focus on for most of your day?
    • How do you make decisions and what criteria do you use when making decisions?

    Habits and patterns

    • What patterns do you easily recognize and why are these patterns important to you?
    • What are the dominant thoughts you repeatedly have? What do you think about most of the time?
    • What kind of emotions do you experience on a daily basis? Why are these emotions important to you?
    • What do you do when things go wrong or when you experience severe negative emotions?
    • Which are your dominant personality traits and what strengths do you have?
    • What kind of habits do you follow on a daily basis? What kind of activities do you not do at all?

    Competences – skills and knowledge

    • What kind of skills have you mastered and how are these skills helping you in life?
    • What skill helped you the most in achieving that particular outcome?
    • How and when did you acquire this skill or knowledge?
    • How often do you practice this particular skill? What is your learning style?
    • If you were going to teach me to do it, how should I approach it? What would you ask me to do?
    • What do you pay most attention to when you’re performing that specific skill?
    • How do you know you’re really good at these things?
    • How do you feel when you perform that specific action? What kind of an emotional and physical state are you in?
    • What kind of a situation happened in your life that led to you being good at this particular skill?

    Environment

    • In which places do you spend the most of your time? With which people?
    • Can you describe the main characteristics of your environment – industry, market trends, target markets, people that surround you etc.? Did you consciously choose them?
    • What kind of an infostructure do you have – what do you read, watch, which apps do you use?
    • How do you acquire the knowledge and information that you need in order to be successful?
    • Which are the main social groups in your opinion, where and how do you network?
    • Do you have any role models that you tend to model?

    Language and non-verbal behavior

    • What were the main words used in the conversation with the exemplar?
    • What is their dominant body language, what part of their physiology stands out?
    • How do they use body language when interacting with other people?
    • How do they tend to speak to themselves and others? Which words do they mainly use?

    Trust me, if you have answers to these 40+ questions, you understand the person extremely well and you have all the input needed to build a model to replicate their success. These questions are also very useful when it comes to practicing empathy or developing new perspectives. Last but not least, these questions can also help you better understand yourself.

    Flexibility comes from having multiple choices; wisdom comes from having multiple perspectives. – Robert Dilts

    NLP Modeling

    The final stage of modeling – implementation of the model in your own life

    We have come to the final stage of modeling. Implementing everything that you’ve learned about the chosen model in your own life.

    The very good news is that you have the ability to think about your thinking. You can perform self-reflection and find the differences between your strategies, behaviors and thoughts and those of the people who are more successful, those you want to model.

    Before implementing anything, you must first analyze all the gathered data:

    1. How exactly did you feel when you mirrored the model – what felt right and what felt wrong?
    2. Which things did you notice when you spent time with your exemplar?
    3. List of all “personality chunks” you gathered through observations and asking questions
    4. List of all other insights you have gathered by analyzing interviews, videos etc.
    5. Analysis of all other data that you managed to gather (interviewing other people etc.)

    Based on the data, you should build a model – a prioritized “personality chunk” list that explains all the main external behaviors, internal processes and environmental variables that led to a specific outcome.

    In the next step, you can analyze how the model differentiates from your particular situation as well as which differences are aligned with your ideal self and which aren’t. That should help you make a solid decision about which behavior you will continue to mirror, and which “personality chunks” are not part of your authentic self.

    NLP offers many tools that can help you permanently implement the “personality chunks” that you intend to keep in your life and that represent a way of personal improvement – from anchoring and mental rehearsal to game playing and visualization.

    But more about that in one of the next articles. Until then, find a person worth modeling and parse their personality down to the smallest chunk. Play with mirroring their activity and ask them thousands of questions that will help you better understand their motives, behaviors, languages and other personality traits. It’s a very fun exercise to do.

  • Please don’t criticize people – instead understand, love or mentor them

    It’s so easy to criticize other people, and so hard to give a single honest compliment. It’s so easy to see yourself in a good light and at the same time focus on imperfections of other people.

    But criticizing people is a complete lose-lose situation that only creates distance, spreads negative energies and causes tensions. Criticism is one of the worst kinds of negative thinking, talking and acting.

    If positive thoughts are creative thoughts of connecting, including, sharing and loving, then negative thinking is composed of thoughts and words (and consequently actions) that disconnect, exclude and spread hate.

    Since it’s impossible to live a positive life with a negative mind, it’s obvious why criticizing others is so unproductive and irrational. So let’s put a stop to it.

    Why do you love to criticize people?

    On a logical level, we probably all know that criticizing people brings no good to anybody. And yet we still do it. If you do it, that means it must bring you some kind of value or benefit. Well, it does in the short term. The benefits are of emotional nature, and emotions are most often stronger than logic.

    That means you must understand criticizing other people on an emotional level, to deal with it once and for all. So let’s analyze the most frequent reasons why we all love to criticize other people so much and have a hard time resisting it.

    There is no rational benefits in criticizing other people. But emotional short-term benefits (that quickly backfire) are always present.

    Criticism is not good

    You criticize people to create emotional distance

    We are often more kind to strangers than we are to our loved ones. Many couples, parents or siblings are very critical towards each other. Most often the emotional reason for that is to create distance in a relationship. Criticism is a great way to emotionally distance yourself from another person.

    Now, why would you want to do that? Well, because on the subconscious level you are afraid to be hurt or disappointed. Kids leave their nests, siblings can be more successful than you, your spouse might break your heart, and so on.

    By criticizing others and focusing on their imperfections, you can emotionally protect yourself at least a little bit (they’re sour grapes – more about that later).

    Understanding that leads us to only one important conclusion. It’s ridiculous to create distance by criticizing others. By criticizing you are ironically forcing them to hurt you sooner or later.

    Nobody likes to be criticized; and obviously nobody can hurt you more than your negative untamed mind can. Thus, there is no need to create distance, only to improve your thoughts, feeling of self-worth and turn critiques into praise.

    On the other hand, sometimes we even use criticism to create connections and closeness with other people. That is in cases when we look for a common enemy to consequently find common ground with somebody we like or can benefit from.

    But starting a relationship based on hate is absolutely not a good start. We’re only showing off what we are prepared to do to other people, just to get a little bit of attention and love. Negative energies always somehow escalate and backfire.

    You probably love to criticize other people because you were criticized a lot as a young person.

    You criticize people to feel better about yourself

    The second most frequent reason why people criticize others is to feel better about themselves. If someone’s success or personality is too shiny, it’s easy to throw dirt at it, and the shininess instantly loses its brightness. At least a little bit; in our eyes. What a relief. Not.

    It’s been statistically proven that we are very indulgent towards ourselves and much harsher and judging towards others. We have double standards to protect our egos.

    If somebody is better in something important to us or owns something we want or outruns us in a competition, we must quickly find all the reasons why they aren’t as good as they appear; otherwise we feel humiliated.

    You criticize other people because you envy them

    Criticizing others to feel better about yourself and criticizing out of envy are closely connected motives. They are a slightly different tones of the same voice. Let me explain.

    It’s in our genes to hate unfairness. And when somebody gets something we want in a very unfair way, or when we feel life was unfair to us and kind to others, brutally strong feelings of envy arise.

    Examples of situations that usually make us envious, because life is unfair:

    • A friend gets lucky and earns much more money, much more easily than we do
    • A parent shows more attention to a sibling than to us
    • A coworker gets promoted, but we obviously deserve the promotion more
    • A colleague is talented and doesn’t have to work so hard to be good at a certain sport
    • We offer much better support to our kids than we had, but it seems they don’t appreciate it
    • We can find many similar situations

    All these situations are very unfair. Well, life can be extremely unfair sometimes and that hurts. We protect ourselves with many different rationalization mechanisms. We protect ourselves with self‑delusion.

    “Sour grapes” and “sweet lemons” are two very frequent rationalization mechanisms. With self-deception, you make things that you want but don’t have less desirable (sour grapes) and things that you do have but are not that important to you more desirable (sweet lemons).

    Criticizing others is absolutely a way to make grapes less sweet – to make other people’s accomplishments less worthy, to make relationships less important, and what other people have irrelevant.

    In a way, we could say that criticizing others is often an easy way to express frustrations and other negative emotions. But criticizing other people or complaining won’t help. Only a superior life strategy and going into action to improve your life will.

    Keep a positive attitude, make a lemonade out of lemons

    You don’t accept that people have different levels of capabilities

    Very capable and highly organized people usually have zero tolerance towards less capable people. They very strictly judge and criticize others when they do something wrong or don’t meet their standards. I used to be one of them (and still am a little bit).

    The reason behind that is that usually these people were severely judged in their upbringing. Consequently, they set extremely high demands for themselves and others. It’s an internalized judging voice of parents that haunts you (inner critic) and is also directed towards others (outer critic).

    In such a mental model, we don’t realize that people have different capabilities. We don’t take into account that people have different levels of experience, competence and that maybe not all were raised to high perfectionist standards.

    That doesn’t mean you must lower your standards, but criticizing others is rarely the way that leads to improved performance of other people. It sooner leads to hate than improvement.

    Criticism is an indirect form of self-boasting. – Emmet Fox

    A complete lose-lose situation

    Nobody gains anything from criticizing. The other person feels devaluated. It creates distance and decreases capacity for love. With criticism, you easily spread the negative energy around and destroy other people’s days.

    People rarely listen to criticism, even if it’s justified, and they don’t try to improve themselves. Instead they take it personally and then avoid you, cut you out of their lives or criticize you back.

    With criticism, you might feel a little bit better about yourself and your ego might feel a bit safer, but at what price? You are doing damage to relationships, your mental health (negative thoughts) and you are trampling the other person’s potential and provoke their inner peace.

    You are pushing people away from your life. You are depriving yourself and others of love. That is a huge price to pay for feeling a little better about yourself in the short term.

    Sometimes you criticize people to help them, sometimes to hurt them. In both cases, you are doing damage to yourself and other people. There are better ways to help others or your ego and feeling of self-worth.

    Transforming criticism into more constructive thoughts, words and actions

    Now that you know the real problems and cause of criticism, let’s look at a few solutions for transforming criticism into more constructive thoughts, words and actions. There is the long-term, harder way to deal with the desire to criticize people, and a few short-term shortcuts and hacks.

    The long-term way is all about developing better self-esteem and self-worth, and a greater capacity for love. When you love yourself more, you can truly start loving others; and consequently you can stop criticizing them at every step they make. If you don’t feel threatened, there is no need to criticize.

    With higher self-esteem, there is no need to create so much distance in relationships or trample others. Because you know your high worth and you know you will survive and be fine (maybe even thrive), it doesn’t matter if somebody is better than you or that they might emotionally hurt you some day in the future.

    The best short-term way to deal with criticism is to use the “switch” approach. You switch from a bad habit (criticism) to a good one (praise).

    In practical terms, that means that every time you want to criticize a person, you bite your tongue (really hard) and do the following – mentor the person, find something to compliment, try to understand why the person is acting as they are, or make a conscious decision to mind your own business.Transform criticism

    Rather than criticize, show people how to do things

    Every time you want to criticize somebody because they didn’t meet your standards, show them how to do things better – mentor them. Just say, you did an excellent job (or parts of it); I have several additional ideas, let me show you …

    Or use the sandwich technique. Find something to compliment in their work, then show them what and how to do better, and end your talk by praising the person again. And if you roll your eyes while showing other people how to improve, you’re doing it wrong.

    Besides that, be careful when showing people how to do things. Make sure that your way really is more efficient, effective, profitable or better in a certain important standard. There are many ways how to achieve the same goal, and who says your way really is the best.

    If you don’t have data or metrics as a proof that your way is the right one or if you aren’t sharing small tricks of industry masters, maybe you are the one who can learn something from the other person.

    Rather than criticize, show respect or mind your own business

    Every time you want to criticize others with the goal of dirtying their shiny success or luck, bite your tongue and instead find a way to even deepen the relationship with that person. Find a way to develop a new dimension.

    If their success is based on hard work, just think of what you can learn from them. Ask them if they are prepared to mentor you or give you some tips to be more successful.

    If you envy them their (unjust) luck, well, it won’t help you with your luck in life in any way. Rather than drowning in envy and criticism, brainstorm how you can get luckier in life. Do it based on the quote: the harder and smarter I work, the luckier I get. As an alternative, you can also think of all the things that you have and are grateful for.

    Other people’s luck doesn’t mean your misfortune, if you have the abundance mindset. Life is not a zero sum game. Wealth and luck can always be created. With the abundance mindset, you know that sooner or later, you will also get lucky, as long as you stay proactive and positive enough.

    Be happy when other people are struck by luck, and while you are happy, mind your own business and mind your own luck.

    Any fool can criticize, condemn, and complain but it takes character and self-control to be understanding and forgiving. – Dale Carnegie

    Praise or show empathy rather than criticize

    Last but not least, every time you want to criticize someone’s personality, instead find something to praise. If you manage to achieve 7 compliments for every critique, you will dramatically improve your relationships with others and with yourself.

    The same millisecond you think of a critique make sure you don’t say it and start searching for something to praise.

    • If a person’s extroversion bothers you, find something they’re wearing that you can compliment
    • If a person’s negativity bothers you, find something that they did well and tell them
    • If a person’s pimple in the middle of their face bothers you, find a body part you like on them and focus on that

    Physical traits, character, competences, there are so many different things you can compliment – if you just invest a little bit of effort. Remember, you are criticizing others to create distance, protect your ego, and because you are a hard judge towards yourself.

    Once you stop being hard on others and focus on their positive traits, you will also focus on positive things on yourself. Consequently, you will develop greater self-confidence and capacity for love. You will become more tolerant towards yourself and towards others. What a blessing.

    One more extremely powerful weapon against criticism is empathy. First, let’s define what empathy is. You mustn’t confuse it with sympathy or support. Sympathy means having the capacity to feel the same way as somebody else. Acting in a tender, understanding manner and standing by their side is a form of support. They are both useful, but not as powerful as empathy.

    Empathy means being able to precisely understand other people’s thoughts and actions, and where their actions and behaviors are coming from. When you deeply understand the context, you know the motives and what is really going on in a certain life situation. Then there is no need to criticize, only to forgive, understand or find a way to fix things.

    By developing empathy, you become more tolerant and respect the diversity that life has to offer. Maybe you would be or act the same if you had the exact same life circumstances. Understand, mentor, or develop new relationship dimensions and forget about criticizing.

    When you judge others, you do not define them, you define yourself. – Earl Nightingale

    Don't criticize people

    Concluding thoughts on criticism

    Openly criticizing anyone, or even doing it behind their back, is very destructive behavior that spreads misery in your life and the life of people who surround you. It’s impossible to live a happy and successful life with a negative mind and by spreading negative energies.

    There are better ways to operate in relationships than criticizing. There are ways to transform the desire for criticism into subtler energies and more constructive actions.

    You transform criticism into more positive energies, words and actions, by making sure that:

    • You understand there are many ways to achieve the same thing, and maybe yours is not the best.
    • If you know a better way, show people how to do it, don’t criticize them.
    • If something bothers you on a person, it’s usually something you don’t like about yourself; or you need to understand their context and life circumstances better.
    • With self-delusion of how you are better than others, you won’t get far in improving your life situation. Only with self-improvement, by minding your own business and working hard you can become luckier and happier.
    • You have to be little to belittle others. Thus criticizing others only shows you have to work on your feeling of self-worth and self-esteem.
    • Severely criticizing others means you are creating distance in relationships and that you have a low capacity for love. Ironically, you are forcing people into behavior that you’re afraid will happen to you. Stop it.

    The moment you start excluding others, creating distance and spreading negative energies, switch your thinking and acting to a more positive one. The same millisecond you want to criticize, switch to and ignite thoughts of connecting, sharing, love, praise, tolerance, compassion and empathy.

    That’s how you will deal with your inner and outer critics once and for all. Because when you develop tolerance towards others, you will develop tolerance towards yourself.

  • The best tools for successful conflict resolution in personal relationships

    Every single relationship is also a bit of a power struggle. Most often the struggle is very subtle and goes unnoticed. These are all the times when you’re making small compromises, looking for common ground, gently testing the boundaries and exchanging superficial thoughts and opinions – selecting a place to eat, a movie to watch or gossiping about a third person.

    But from time to time, the power struggle escalates. At the end of the day, you can’t agree with everyone on everything and you can’t always find common ground. The bigger the differences in goals, opinions, beliefs, interests, values, ideas, motivations or desires, especially the ones that are very important to you, the fiercer the conflict usually is. Conflicts become especially strong when you take something personally or when relationship boundaries are seriously breached.

    If that happens to you often, don’t assume you are the unlucky exception. Conflicts, big or small, are a normal part of every healthy relationship. If there are no (properly managed) conflicts in a relationship, the relationship is definitely a superficial or toxic one.

    So thinking about how to avoid or run away from every single conflict isn’t the right strategy. It not only prevents a relationship from developing more dimensions, it also hinders your relationship assertiveness and proactivity. It makes you a coward.

    The right direction is to develop superior conflict resolution skills instead. It’s one of the best skills to have to enjoy healthy relationships. If you have no such skills, a conflict can quickly be mismanaged, and a relationship can get seriously damaged.

    On the other hand, if you develop good conflict resolutions skills, every conflict becomes an opportunity for strengthening the bond between two people and making the relationship even deeper; because you open up. Think about how unique and deep make-up sex can be.

    My whole life has been spinning around conflicts and power struggle. In my family home, when I was managing a VC fund, dealing with politicians and in numerous cases when I decided to kick things out of the status quo a little bit (I love to do that a lot).

    So I’ve learned a lot about conflict resolution and in this blog post, I want to share with you my thoughts and experiences that may help you improve your conflict resolution skills as well and consequently develop deeper bonds with the key people in your life. Because I may deal with conflicts a lot, but I also always enjoyed really deep relationships in my life.

    Conflict resolution stratagies

    Your options after a fight are quite limited

    After a big fight, you don’t have many options. Actually, there are only five options to choose from:

    1. You can decide to terminate the relationship or at least put it on hold (termination)
    2. You can pretend that there is no conflict and become more and more passive-aggressive (lying to yourself and others)
    3. You can openly punish the person and pour gasoline on fire (competition, fight, avoidance, ignorance)
    4. You can fawn and yield to the other person and betray yourself
    5. You can try to fix the relationship as soon as possible (collaboration, compromise, negotiation)

    If the fight was too big, if someone violated the relationship boundaries really bad, you have every right to terminate the relationship. Sometimes that’s the best thing to do, especially in cases of toxic relationships where the same damaging patterns are repeating themselves.

    You have every right to terminate a relationship that isn’t working. If you do that, there is no need for conflict resolution. Just don’t confuse avoidance and ignorance with terminating a relationship and letting things go.

    The second thing you can do is to fight. You can decide to compete, to overpower and go for a win-lose situation. Sometimes that is necessary. Sometimes going for a fight is what you have to do.

    I saw that numerous times when the second or third employee in a business left the company and started a competing business. Again in such cases, there is no need for conflict resolution, you just have to make sure that you win. It’s kind of a similar situation if you decide to yield and kneel, you just don’t fight but submit and so there is no need for conflict resolution.

    But cases where terminations, submissions and fights are the only options are quite rare. They do happen, people can do all kinds of unbelievably damaging things, like cheating, stealing, being abusive etc. (actually, we all behave stupid from time to time), but they aren’t a part of everyday life; as long as you aren’t living in a war-zone, prison, toxic family or any other kind of hostile environment and if your relationships are healthy at least to a certain extent.

    The most often scenario in interpersonal conflicts is the one, where you should successfully solve the conflict as soon as possible, but you rather play power struggle games. Punishment games.

    That’s when conflict resolution skills are really needed, because any kind of punishment destroys trust in relationships. It’s the opposite of successful conflict resolution. It’s a big waste of time, energy and it destroys the relationship’s “wealth” or value. So the best option you have, when there is no need to fight or terminate a relationship, is to try to resolve the conflict as soon as possible.

    Ignoring each other

    Any kind of punishment destroys everything you’ve built in a relationship

    Every relationship is like a mutual bank account. By doing something good for a relationship, you put money into the bank account. By doing something bad for a relationship, you withdraw money from the relationship bank account.

    Every relationship bank account can be full of money, barely above water, in negative numbers or even bankrupt. A lot of “money” or “wealth” means relationship happiness, low numbers lead to low quality of the relationship.

    Examples of investments in the relationship bank account are spending time with somebody, going on a nice trip together, doing somebody a favor etc. Examples of withdrawals from the relationship bank account are all the things like cheating, lying, not keeping your promises etc.

    Even if it might seem so on the first glance, conflicts aren’t withdrawals yet. Mismanaged conflicts turn into withdrawals from the relationship bank account. Properly managed conflicts can be an investment, assuming that relationship boundaries weren’t seriously breached.

    That’s because properly managed conflicts can deepen the relationship bond. They present an opportunity to open up and forge a deeper bond. And conflicts that get out of hand (aka when severe punishment is happening) always cause destruction in relationships.

    Here are examples of the most frequent punishments that lead to mishandled conflicts:

    • Aggressive reactions – physical or verbal abuse, explosiveness, loss of temper
    • Passive-aggressive reactions – silence, creating distance, becoming unreliable, rejection, isolation
    • Devaluing relationship – sarcasm, cynicism, criticizing, shaming, focusing only on the negative
    • Revenge, eye-for-an-eye thinking and similar destructive behaviors

    Here is the thing. In the relationship bank account, the same rule applies as it does to the money one – it’s so easy to spend money and it’s so hard to save it. It’s so easy to punish someone or lose temper and so hard to invest energy into successful conflict resolution. But at the end of the day, that’s what makes the difference between wealthy and poor people in whichever context, the money or the relationship one. Wealthy people do the hard things.

    So when you want to do additional damage in a relationship with punishment after a fight, ask yourself, why would you further destroy something you’ve been building (for months or years), why would you destroy the key wealth and value you have in your life? Relationships are one important part of the wealth you have, so chose the hard path, the asap resolution path.

    You don’t just throw the computer out of the window when an error occurs; because you know it has value. The most important relationships in your life are even more valuable. So do the opposite from any kind of punishment. Decide to resolve a conflict as quickly as possible.

    Well, fast doesn’t necessary means too fast. Resolving a conflict as quickly as possible has certain limitations, because you don’t want to do it superficially. Here are the exact steps to follow, which will absolutely lead you to successfully resolving a conflict:

    1. Avoid all-or-nothing thinking
    2. Wait for the emotional charge to neutralize
    3. Really understand what’s happening behind the scenes
    4. Forget mind reading, honest communication is the key
    5. Decide to show respect to the other person
    6. Don’t preach and make sure that the conversation is balanced
    7. Focus on a specific behavior that bothers you and your feelings
    8. Take a timeout if things get heated again
    9. Sometimes you have to agree to disagree
    10. Some conflicts simply can’t be resolved

    Avoid all-or-nothing thinking at all costs

    My personal biggest obstacle in successful conflict resolution in close relationships was always all‑or‑nothing thinking. For me, relationships were either perfect or nothing.

    I was so happy and thankful for having someone in my life when things were perfect, and then after a small quarrel, the value of the relationship went straight to zero. Then things went back to perfect again after the conflict passed and soon back to zero, and so I was oscillating on an emotionally heavy roller coaster.

    It took me quite a while to understand that life is never black and white. That all-or-nothing thinking is a very toxic cognitive distortion. There is no perfect relationship. If you want to have a healthy relationship with anyone, you have to accept turbulent times as well as happy times.

    There is, of course, a line to draw where there is no going back or when there is just too much drama, but you still have to make sure that your emotional reaction in a quarrel is not out of proportion and that it doesn’t lead you to damaging the relationship even further.

    Therefore, before we even go to successful conflict resolution, have realistic expectations regarding relationships. You can’t properly manage conflicts if every disagreement you have in life takes a relationship from everything to nothing.

    Neutralize the emotional charge

    If you want to successfully resolve a conflict, you have to first neutralize the emotional charge – on your side. Actually, it has to be neutralized on both sides. Take your time to calm down. Go for a walk. Take a few deep breaths. But that doesn’t mean you can’t immediately mitigate potential damage.

    Agree with the other person to take time for emotions to calm down, but also agree to meet and resolve the conflict as soon as possible. Show your good intentions that you want to keep the relationship alive and that everything will be okay, things just need to calm down and then you’ll talk about it.

    Humor is a good way to neutralize the emotional charge. Try to squeeze a small smile out of yourself, even though you are drowning in negative feelings, and explain the plan – let’s take a day or two for things to calm down and then we’ll have an honest talk. If you don’t do that, mind reading will come into play on both sides, and mind reading usually makes things much worse.

    Mind reading

    Forget about any mind reading

    If you don’t immediately agree that you will both put the energy into resolving a conflict, mind reading games will take place. And trust me, your mind can take you to some very dark places – from fantasies about worst case scenarios and exaggerating about how the other person is feeling, to dreaming about potential revenge options and magnifying all the negatives and minimizing the positive aspects of the relationship.

    You don’t know how the other person feels and what the other person thinks. Don’t try to be a fortuneteller and read minds. It doesn’t work. You are only assuming and you can be assuming wrong.

    So you want to open honest communication as soon as possible, not base your actions purely on your assumptions. Wrong assumptions are the mother of all fuckups and if you act based on them, you can only make everything worse.

    When you immediately agree to resolve the conflict somewhere in the nearby future, there is nothing to fantasize about, because you already know what the next step will be – finding a solution and getting back on good terms. If you manage to do that (and it does take some guts) the conflict already hit the bottom and things can only go upwards after that.

    Really understand what’s happening behind the scenes

    There are two types of conflicts –intellectual and emotional. Intellectual conflicts almost always have an obvious root cause. One person thinks A and the other person thinks the opposite or sees things differently in some way. Then you have to make compromises, find out-of-the-box win-win scenarios and new solutions, or at least develop empathy towards different opinions.

    Emotional conflicts almost always have a deeper meaning. Usually you are fighting about one thing, but the root cause of the problem is something completely else. For example, in an intimate relationship you are fighting over whether the toilet seat should be up or down, but that is rarely the true reason for the conflict. Usually the real reason is that somebody feels neglected or some other deeper needs aren’t being met.

    You can analyze with 5 Whys what really upset you or the other person so much, and make sure that you really understand what’s happening behind the curtains of the conflict. Look for changes in relationship patterns, like:

    • What could be the person afraid of or angry about?
    • Is there any big change that is causing stress (moving to a new place or offices, changing a job, illnesses, changes in market trends etc.)?
    • Which things are different in a relationship than they were a week or month ago and how (how much quality time you spend together, are there new people present in social circles, are there new interests and desires that you are aware of etc.)?
    • Are there changes in how much you or the other person is investing into the relationship?
    • Were there any wrong assumptions present in the relationship from one side or the other or was something not communicated clearly?
    • Is there a transference, projection or emotional flashback happening?

    The first step is to take the time for an emotional charge to lose its power. Then you analyze what could be the real issue and what the fight is all about, while you avoid any mind reading. Please be careful about the difference. Mind reading is your mind going crazy and acting purely out of your ego assumptions.

    A thorough analysis is something completely different. It’s a reflection about potential issues that are causing the conflict, while being aware of which parts of the analysis are only your assumptions and what are the facts. And even more, an analysis is about finding the right starting points for an honest talk. Following up on the honest talk should be your next step. But there are a few rules of how to have an honest talk.

    Dont fight

    Always show respect to the other person

    The emotional charge should be gone by now, but you still might be a little bit angry, sorrowful, upset or hostile. Thus you have to consciously agree with yourself that you will show respect to the other person no matter what.

    You must have an active constructive approach to the honest talk. That means no name‑calling, sarcasm, cynicism or labeling. You have to follow the basic rules of good communication. There is no quality relationship without mutual respect. That’s your start.

    Always respect basic human rights. Everybody has the right to be treated with respect, to make autonomous decisions and to not listen to your advice or overtake your values. Everyone has the right to their own beliefs, values, opinions, preferences and feelings. As do you. Be tolerant and respect that.

    Challenge yourself to find the good and beautiful thing inside of everyone. It’s there. It’s your job to find it. Not their job to show you. Mark Manson

    Don’t preach, let the conversation be balanced

    I love to preach. I love to judge, aggressively explain my convictions for hours and argue how I am right (fortunately, I’m doing that less and less). But here’s the thing. Nobody likes to be preached to. Even if people pretend that they are listening and agreeing with you, they are usually not. That was a big epiphany for me one day, and you won’t believe where – in a church.

    I was raised as a catholic. And I always loved reading and listening to different views and opinions. So I always listened to priests preaching and then thought about what they were saying, why they were saying it and if it made any sense.

    After the mass, I always wanted to debate with people what was the sermon all about. And I figured out that nobody really listened. Nobody had a clue or they had at most a vague idea of what the priest was talking about. I provoked dozens of people, young and old. Same response. Huh?

    People don’t like to be preached to. So explain your view, emphasize especially how you feel and why you feel like you do (explain your values), make sure you are understood and then listen. The conversation must always be balanced. Don’t preach and don’t interrupt the other person.

    When solving a conflict, focus on behaviors, feelings, values and solutions

    During the honest recovery talk, don’t criticize the person and avoid “you” statements. Successful conflict resolution is not about playing the blame game, but about directing energy towards potential solutions. So focus on a specific behavior that bothers you and explain your feelings and experience connected to it.

    Show your vulnerability. That’s how you create a safe zone for an honest talk. Explain your view through values and have radical candor. Suggest a few solutions and keep your mind open. That is the recipe for having a successful and honest talk that leads to conflict resolution.

    It’s hard to achieve that. You have to open up and constantly keep your feelings in check. Your mind will try to slip back into the blame game, protecting your ego and minimize the value of the relationship. But you are stronger, you are smarter.

    • You can turn anytime again against the other person (expressing your feelings in an unhealthy way)
    • You can turn anytime against yourself (stifling your negative feelings)
    • You can express your feelings in a healthy way and find a solution. Which one will it be?

    Timeout

    The timeout

    Since it’s not easy to always keep your feelings in check, there is one more tool you need. The timeout. In case a discussion gets too heated, agree that anyone can call a timeout. When someone calls the timeout, you just have to agree when to continue with the conversation.

    My girlfriend and I always use the timeout strategy when the negative emotional charge gets too strong. When one of us calls a timeout, we immediately stop with any kind of action, words or unproductive non-verbal communication. We wait for things to calm down and then we continue with conflict resolution.

    If every sports game has a timeout to cool down the heat, you deserve to have a timeout in your relationships when communication isn’t going in the right direction.

    Sometimes it’s okay to agree to disagree

    Much like you shouldn’t have unrealistic expectations that relationships are only a bed of roses, so you shouldn’t have wrong expectations that after a conflict, you always have to find a position where you both completely agree with the new common perspective.

    Sometimes you just have to agree to disagree. If that’s emotionally okay with both parties, it can be a “win-win” situation.

    It’s not like one person is always right and the other person is wrong. You can both be right, or you can even both be wrong. Thus it’s sometimes completely okay to agree to disagree. The main point of conflict resolution is that the trust doesn’t get damaged and that there are no heavy emotional knots in the relationship, growing into big emotional balloons that burst sooner or later.

    Some conflicts simply can’t be resolved

    Last but not least, some relationship conflicts can’t be resolved; or it doesn’t make sense to resolve them. It takes around 90 – 120 days for a relationship culture to get established; assuming that two individuals spend enough time together in person. After that, every relationship unfolds more or less by specific patterns.

    The longer a certain pattern lasts, the harder it is to change it. And in every relationship, there are healthy and unhealthy patterns. We can further divide unhealthy patterns into tolerable and intolerable ones. The main idea of a pattern is its repetition. So if an intolerable pattern starts to occur and can’t be stopped, any further investment in a relationship is probably futile or leads to even more damage.

    Cheating, physical violence, verbal abuse, threats, drugs and many similar extreme toxic behaviors have a tendency to repeat themselves (much like good relationship patterns do). So you must be extremely careful to set very straight and strict boundaries in relationships.

    Once they are crossed, or the second time they happen at most, think twice before resolving the conflict and repeating the same scenario again from the beginning. You aren’t here to save people in relationships, you are here to enjoy relationships.

    Successful conflict resolution

    Your toolbox for successful conflict resolution

    Now you have the toolbox to successfully resolve conflicts. I’m completely sure that you already intuitively knew 90 % of the things discussed in this article; or even more. But it’s not about knowing it, it’s about practicing it.

    If you are currently in the middle of a conflict with anyone, you know what to do. Send a message, drop an e-mail or call the person to set a date to have an honest resolution talk. Assuming that deep down, you hope to resolve the conflict.

    And if you aren’t currently in any conflict, you know what to do the next time you encounter one. Commit yourself to handle a conflict at least a bit differently, slightly more constructive than how you usually handle it.

    Homework

    There are many options how you can do that. To repeat them:

    • Do the opposite from the aggressive, passive-aggressive or any other type of toxic action after a conflict occurs.
    • Immediately agree to solve the conflict somewhere in the nearby future (it takes guts to do that, but it feels good) and take time for the negative emotional charge to pass.
    • Don’t let your mind take you into dark places with all-or-nothing thinking or fortunetelling.
    • Practice empathy and try to analyze what’s happening behind the scenes. Use the 5 Whys technique, self-reflection, and analyze if you or the other person might be in an emotional flashback.
    • Always show respect. That is your starting point. In intimate relationships, love is lust and respect.
    • Let the conversation be balanced, don’t preach, and focus on behaviors, values and solutions.
    • If the conversation gets too heated, call a timeout. Also use the same tool the first time a conflict occurs, if things are going completely in the wrong direction.
    • Look for win-win solutions, find new creative standpoints. If you don’t find any of that, agree to disagree and continue to enjoy the relationship. The key thing is not to damage the trust, to open yourself, show your vulnerability and see a conflict as an opportunity to deepen any relationship.
  • Emotional flashbacks – when your emotional response is out of proportion

    There are two psychology books that completely changed the quality of my life. The first one is Feeling Good by David Burns, where I learned about cognitive distortions and how you can manage them with emotional accounting and other similar exercises.

    Emotional accounting as a thought-correction process helped me tame my inner critic, focus on more positive aspects of life, be satisfied with good enough at work and in relationships, and avoid all-or-nothing thinking and acting.

    The second book that completely changed my life and helped me understand myself better is Complex PTSD: From Surviving to Thriving by Pete Walker. In the book, I learned about the outer critic (constant judgment of other people) that usually accompanies the inner critic and even more importantly, about the emotional flashback. I finally understood the missing puzzle that you can’t deal with solely through emotional accounting.

    In the past year or so, I practiced emotional accounting a lot. I learned to recognize cognitive distortions, categorize them and correct them with a rational response and self-defense. I learned to talk back to the inner critic and shrink his voice. He’s still there, he often still gets too loud, but now I know how to manage it and I’m getting better and better at it.

    But here comes the missing puzzle piece. From time to time, I get into a really intense emotional state, without identifying any severe negative thoughts. There is only a trigger, and I feel like somebody is trying to murder me or that the world is going to end.

    The intense experience happens more on the physical level than in the mind. When it happens, it definitely releases and enhances the power of the inner and outer critics, but the experience has a much wider force and effect. I can feel the happening in my bones.

    They are emotional flashbacks. In this blog post, I will focus on what they are and extremely honestly and openly talk about my own experience of how they’re messing with my everyday calmness and the quality of life (and how I am learning to manage them). If you identify that something similar is happening to you, reading this blog post might be a real epiphany.

    Emotional flashbacks

    What are emotional flashbacks?

    You experience an emotional flashback when a trigger in the environment reminds you of your childhood pain, suffering and traumatic situations. A subject, object, item, place, expression or any other kind of trigger reminds you of all the past events that caused you constant pain. There is a small similarity between the current and past event, and that triggers an emotional flashback.

    For example, somebody says an unjust critique directed at you and subconsciously in a second you experience all the pain of the thousands of times when one of your parents criticized you.

    An emotional flashback happens as a delayed response to childhood abuse. When you were a child, you didn’t have any power to defend and protect yourself. You could only suffer. In addition to that, you had to see your parents as perfect, because they were your protectors and providers, so you blamed yourself for all their toxic behaviors. That means a great deal of repressed pain and unfairness.

    The right thing to do would be to scream, to stand up for yourself, to protect yourself, to find love, but you were not in a position to do so. All you could do is witness (physical, verbal, emotional or spiritual) abuse, repress your feelings and go on with it. At the end of the day, a child can survive almost anything.

    No family is perfect, but there is a limit where it becomes toxic

    Don’t get confused at this point. These things don’t only happen in poor, alcoholic and broken families. It’s happening in 1/3 or more families that look normal at the first glance. By having complete power over children, it’s extremely easy for a parent to break a child; or to mock or criticize them; or to leave them on their own.

    I’ve seen dozens of “healthy and normal families” where parents labeled their children as stupid, clumsy etc., or they were constantly criticizing them or hugging family members was a strange thing to do. There is absolutely no perfect family, but there is a limit where an environment becomes a toxic one, and starts causing great psychological damage to a child.

    The problem is that it’s hard to admit to yourself (and others) that your family was toxic. You have to see your parents as perfect and that may also continue when you grow up. Next to that, it hurts like hell and it feels very shameful to admit that you don’t have a nice, healthy loving family. But living in a lie doesn’t pay off.

    Experiencing emotional flashbacks

    Experiencing an emotional flashback

    Now let’s get back to emotional flashbacks. They are direct messages of your painful past, alerting you how unfairly you were treated and how much pain you had to suffer. They are a cry for help from your inner child (your emotional self and damaged soul) to somehow address your traumatic emotional past.

    One situation in the present (a trigger) reminds you of everything you suffered in the past that’s yet unresolved.

    The emotional flashback isn’t happening only on a psychological level. Your body also gets into an adrenalized state, same as when you are facing danger. But when you’re experiencing an emotional flashback there is no real danger.

    Amygdala, the part of your brain responsible for fears and pleasures, hijacks the rational part of the brain with an intense reaction in the memory part of the brain, reliving and bringing forward all the painful past experiences.

    Even small seemingly unimportant events can trigger the amygdala to a severe emotional response, which completely blocks rational thinking, even when there is no real danger (someone is 5 minutes late, somebody interrupts you, you make an error in your email etc.). When they happen, emotional flashbacks get you into severe regression, stigmatized by:

    • 4F – flight, fight, freeze or fawn response
    • Strong mixture of experiencing fear, shame, alienation, rage, grief and depression, all at the same time, where one negative feeling dominates the experience
    • Overwhelming negative thoughts; the inner and outer critics awaken

    When you are in an emotional flashback, you panic – internally or even externally in your irrational words and actions. Emotional flashbacks often lead to you feeling like something is life-threatening, even if it’s not.

    You lose all of your self-confidence, feelings of helplessness arise, severe self-criticism and judgement of others start happening. We can also add social anxiety, depression, relationship problems, oversensitivity and even suicidal thoughts to the list. It can last from a few seconds to a few days or even weeks.

    The triggers and the 4Fs

    Every emotional flashback has a trigger. Something in the environment triggers all the memories. It’s a stimulus in the environment that reminds you of a childhood trauma and pushes you back into unbearable feelings of those times. Triggers can be external or internal.

    Triggers are most often places, people, events, things, facial expressions, specific styles of communication, specific words, and so on.

    Examples of triggers are visiting your parents or caretakers who acted toxic, family gatherings, a specific type of a shaming tone or words (cynicism, humiliation, criticism), authority figures, asking for help, making a mistake, not feeling perfect, physical pain, public appearance, a specific look, when you don’t meet your high standards, nightmares and bad dreams, and so on.

    If you are experiencing emotional flashbacks, you have to observe yourself (with mindfulness) and find your own triggers. Not everything is an emotional flashback, but many things are:

    Practical examples
    • You can’t stand the face of your coworker. Seeing the person probably triggers an emotional flashback.
    • You worked the hardest, but your boss didn’t give you a raise, so you are outraged and depressed for days. You’re probably experiencing an emotional flashback.
    • Somebody takes away your right of way on the road and you get into the road rage mood. You are probably experiencing an emotional flashback.
    • The boss corrects you at work and you feel so humiliated and unworthy. It’s probably an emotional flashback.

    Emotional flashbacks push you into one of the four responses to danger. That is a very intense experience on the physical, mental, emotional and spiritual level. But when you are experiencing an emotional flashback there is no real danger, you’re only responding in an unhealthy way.

    You are acting out of proportion in a specific situation. You are acting reactively, self-destructively and irrationally. Here are unhealthy 4F responses you resort to when experiencing an emotional flashback:

    Fight Flight Freeze Fawn
    Narcissistic Obsessive-Compulsive Dissociative Codependent
    Explosive Panicky Contracting Obsequious
    Controlling / Enslaving Rushing on worrying Hiding Servitude
    Entitlement Drive-ness Isolation Loss of self
    Type-A Adrenaline junky Couch potato People-pleaser
    Bully Busyholic Space case Doormat
    Autocrat Micromanager Hermit Slave
    Demand perfection Perfectionist Achievement-phobic Social perfectionism
    Sociopath Mood disorder-Bipolar Schizophrenic D.V. Victim
    Conduct disorder ADHD ADD Parentified child

    Source: Complex PTSD, Page 107

    My own experience with emotional flashbacks

    Let’s start with two examples from my own life. When I go for a walk and suddenly somebody passes me on a bike, I experience an emotional flashback. My inner response is similar to somebody just putting a knife on my neck. It takes a few seconds for the rational part of my brain to start working again and then everything calms down. That’s a short but intense type of an emotional flashback.

    Another example is driving in a cab in a foreign country. When I sit in a cab, there is always a “background program” running in my brain monitoring and checking where the cab driver is taking me, if they look suspicious etc. It’s not that intense, it lasts for the whole ride, but I just can’t really relax. That’s a second example of an emotional flashback. There is no real danger, but I’m experiencing an event as such.

    Emotional flashbacks are a big part of my life, I’m used to them and you will rarely notice me experiencing them. It’s all happening internally and I’m quite a courageous person, so there is no way an emotional flashback would stop me from doing something I really want. But I never understood what was this shit (sorry about the language), until I read the book Complex PTSD (here is my summary). Since then, I categorized my emotional flashbacks pretty well.

    I categorized my internal flashbacks into three different types:

    • Short, but really intense ones
    • Obsessive ones that last until the trigger is out of my sight
    • Long ones, where I get completely lost in daydreaming, melancholy and fantasies

    Short but intense ones are when something unexpected appears in the environment; something I couldn’t anticipate and calculate how dangerous it is. My rational part gets hijacked for a second, I get into the 4F (fight, flight, freeze, fawn) response and as soon as I calculate the fact that I’m not really in danger, things calm down and I forget about it. A nice example is the one described with a bike passing by.

    Obsessive ones are when something is bothering me with a person, place or any other subject or object. I somehow feel unsafe and I just can’t stop thinking about it until I change my position and the trigger is out of my sight. I constantly pay attention to what’s happening to the trigger or stimulus. An example would be a ride with a cab or if I’m in a hotel where I don’t feel safe enough.

    Very long emotional flashbacks are the trickiest ones. Usually I feel like I don’t have enough control or that I am trapped in a certain situation (like I was when I was a child) and that leads me into melancholic fantasizing and severe angering states that last for days. That happens at least a few times per year, especially when things don’t go as planned. Yes, that’s why I’m learning and writing about how to be more flexible in life.

    I identified more than 30 different triggers of emotional flashbacks and the list is getting longer and longer with time. Identifying triggers helps me a lot with managing them.

    Short intense emotional flashbacks

    Here is the list of triggers of short intense emotional flashbacks that I am currently aware of:

    • When I’m alone at night and I hear any voices
    • When somebody passes me by unexpectedly from behind (walking, running, with a bike, a car etc.)
    • When I break the rules or a law (small things)
    • When I encounter a police officer or an army person
    • When I need to kill an insect
    • When I need to fight for money (fair payment)
    • If I don’t leave a tip
    • Often when I am eating (emotional eating)
    • If I do something clumsy or if I make a mistake
    • When I hear an ambulance
    • Any loud noises
    • Whenever I put money into my savings account
    • Seeing my father (photo etc.) – we have no contact
    • When something unfair happens (it can be in a movie or in real life)
    • A few specific insulting phrases
    • Any physical pain
    • Unexpected physical contact
    • When I have to wait for somebody
    • When I have to reject somebody or if I get rejected
    • When I need to stand up for myself and assert myself more aggressively
    • When I want to take enough space
    • When I have to ask a question in room full of people

    Medium-lasting obsessive emotional flashbacks

    Here is the list of triggers of medium intense emotional flashbacks that I am currently aware of (they end when the trigger is gone):

    • Two or more people arguing or fighting
    • If I feel like I’m not in a safe territory (district, hotel, etc.)
    • Passing by a group of people who don’t look very nice
    • Dealing with strangers in an unknown environment
    • People partying loudly or laughing out loud
    • When I encounter a person that’s physically stronger than me
    • When I spend time with somebody who makes (much) more money than me
    • Passing by some types of dogs
    • Dangerous animals – spiders, snakes etc.
    • Some types of non-dangerous animals – insects, red ants etc.
    • When I leave my possessions alone and somebody could steal them (bike etc.)
    • When the person I’m talking to is moody
    • Asking for help or somebody giving me something
    • Passing by a block where I was raised as a child
    • My birthday

    Long emotional flashbacks where I get completely lost

    Here is the list of triggers of short intense emotional flashbacks that I am currently aware of:

    • When things don’t go as I wanted or planned
    • Not doing all the work I had on to-do list (not finishing my sprint)
    • Interruptions of steady patterns in relationships (something unexpected happens in a relationship)
    • Cheating (and sometimes sexual history)
    • Ending things (a relationship, finishing a diploma, ending a project etc.)
    • Any big rejections or unfair happenings
    • A particularly melancholic music

    How come you aren’t going crazy?

    I know, this is a long list of triggers. But most of the listed situations trigger the emotional flashbacks very subtly. I needed years of reflection to identify so many of them. And most of them can be managed quickly. So it’s not like I’m going crazy every day, stuck only in emotional flashbacks. But many people are.

    If you spent years by my side, you would never notice that I’m experiencing emotional flashbacks, or you’d notice it extremely rarely. Many people who know me and read this post will be quite surprised. Not that I’m hiding the flashbacks, they’re just such an integral part of how I experience life that I just live with them and move on. I notice them, I manage them, and everything seems normal. But …

    No situation gets better with the passage of time; things only get better when they are addressed and the problem is confronted. Many times, emotional flashbacks do mess up the quality of my life.

    Many times, they do cause severe tension and get me stuck in the 4F response. They definitely contributed to a poor body posture, pinched nerves, stomach problems, periods of melancholy and anger, and sometimes an extreme loss of temper. Even if you try to ignore them, they are still there and they suck.

    They also mess a lot with having a healthy and smart life strategy. Your instinctively react based on the 4F response. If you react, you can’t be proactive. My first coping mechanism is flight, then fawn, then fight and the last one is freeze. I can be a pretty anxious, obsessive perfectionist who gets lost in work and improvements. I also know very well how to put the needs of others before mine like a martyr as well as how to lose temper and enjoy narcissistic tendencies. And sometimes I freeze.

    No situation gets better only with the passage of time.

    Dealing with emotional flashbacks

    Dealing and managing emotional flashbacks

    Emotional flashbacks aren’t healthy and they do cause a lot of damage. They can happen very subtly, it’s hard to admit that you’re experiencing them, but living in a lie only makes things worse. That’s why emotional flashbacks need to be addressed. I will share with you a few approaches that help me.

    Analyzing the triggers and reminders

    The first step that might help a lot is to understand better. You have to become mindful of your internal cognitive and emotional processes and become aware when you’re experiencing an emotional flashback. There are three things you want to figure out:

    1. Trigger – What exactly triggered the emotional flashback.
    2. Thoughts and emotions – What kind of thoughts are going through your head and what kind of emotions you’re experiencing (anger, fear, humiliation etc.).
    3. What is the crying about – Every trigger reminds you of some injustice, traumatic event, abuse or unfairness. Try to figure out what it’s all about. You can start asking yourself questions like who, when, where, why, what etc.

    I always have a piece of paper and a pen with me or a digital notebook, and when I notice that I’m experiencing an emotional flashback I use the D.E.A.R. concept – I drop everything and reflect. I start writing down everything that comes to my mind, ask myself “why” hundreds of times and then I connect the dots.

    As you can see, I’ve identified more than 30 triggers. I can connect all of them to different traumatic childhood experiences, abuse or neglect. Now I understand exactly why something is happening. Once you know about emotional flashbacks, you know when you’re experiencing one. At that moment, you have to sit down and do self-reflection.

    Employ the D.E.A.R. concept – Drop everything and reflect.

    Dealing with the inner critic

    The inner critic is constantly trying to prevent you from dealing with emotional flashbacks. Writing this article alone is one big emotional flashback for me and my inner critic is trying to stop me from publishing it in order to not experience public shame and humiliation. But I learned how to say “stop” to the inner critic.

    Why can I easily override the inner critic? Because I know what it’s like before you get familiar about what emotional flashbacks are and after that. It’s a huge epiphany and relief. You know what you’re dealing with. And if one single person gets an idea of what’s happening to them and how they can deal with it, it’s worth it.

    Well, the inner critic is constantly at work, minimizing the damage done in your upbringing (“it wasn’t so bad”), explaining to you that you’re only a pussy (“it wasn’t that hard, you’re just weak”), and constantly explaining how nothing is good enough, how everybody is flawed and how emotional flashbacks are a stupid concept.

    Emotional accounting is how to deal with the inner critic. First you have to tame your critic a little bit, then you can start dealing with emotional flashbacks. You can do this part while analyzing the triggers and reminders, but if you don’t shut down the inner critic, you have zero chance of managing emotional flashbacks properly.

    Developing a healthy relationship with yourself

    Listen to yourself. Explore your inner world. Be kind to yourself like you are to other people (well, most of them). Never go to war with yourself. Take good care of your body, emotions, mind and soul. Build yourself motivational environment. These are all my mantras that help me deal with emotional flashbacks.

    I direct emotional flashbacks into exploring my past, grieving the lost childhood, undertaking creative endeavors and developing empathy. In other words, I listen to what my emotions have to tell me. I listen to what the scream is all about. And I’m trying to calm the scream down by being nice to myself.

    In the book Complex PTSD, there are 13 steps for managing emotional flashbacks. It’s definitely a process I recommend you to follow. For me, the process is a bit complicated, so I simplified it.

    I first say to myself that I’m experiencing an emotional flashback and identify what the trigger was. That enables me to get my brain back from being hijacked by the amygdala. Then I remind myself that I am not a helpless child anymore and thus I try to express my feelings in a healthy manner. In the last step, I listen to what the scream is all about, let myself grieve and I try to relax (jogging, stretching, deep breathing).

    Many times I succeed at managing the emotional flashback, and many times I fail. Sometimes I know that there is no other option but to wait for it to pass – when a strong one happens. There’s nothing wrong with it, because life is not a bed of roses. All these happenings make my personality a lot richer.

    Having realistic expectations about the emotional flashbacks

    marbles in a jarIn the end, I have realistic expectations. Scientific research shows that you can never completely get rid of emotional flashbacks. Imagine a glass with one red marble in a glass bowl. Then you start throwing green marbles into the bowl. Soon you cannot see the red marble anymore, but it’s still there. The red marble is a painful experience, and the green ones are new positive experiences in your adult life.

    By experiencing more and more positive situations – like safe relationships, deep positive emotional experiences, enjoying life and growing personally, you are slowly gaining a more accurate picture of reality. These are the new green marbles in the bowl. The world isn’t that dark. It takes a lot of work on yourself with all the described exercises to make emotional flashbacks and cognitive distortions exceptions, not a rule.

    But even when you achieve that, the red marble is still there under all those green marbles. Sometimes it still washes ashore. Especially in new situations, which you don’t know how to manage yet. But that mustn’t stop you. Dealing with emotional flashbacks is a never-ending process. You have to accept that.

    You have to welcome the idea that you are stronger than any emotional flashback, because you have many tools to deal with them and in the end, you don’t have to be perfect. You just need a strong vision for yourself that’s bigger than any obstacle on your way; including these flashbacks. And if you find your emotional flashbacks too strong, many times a professional therapy is the best way to go. Good luck.

  • Regular daily reflections will change the quality of your life forever

    In the AgileLeanLife Productivity Framework, you don’t just do things because you always did them in a specific way. You don’t just work and execute tasks like a robot.

    Instead, you regularly reflect on why you do certain things, analyze how efficiently you are doing them and, most importantly, you constantly evaluate where your actions are leading you and if you are following your True North.

    If you want to avoid being on reactive autopilot, you have to do regular reflections. The main goal of regular reflections is to ask yourself thought-provoking questions so that you can develop a deeper level of understanding:

    With regular reflections, you want to gain as many important insights as possible that can help you shape a superior life strategy, progress towards your goals faster and, in the end, live a better life. The good life.

    But that’s not all. One of the biggest values of reflection is that you can change how you see yourself, how you feel about certain situations and, in the end, how you act. New thoughts lead to new emotions and consequently to new actions. That way, regular reflections really help you stay lean, agile, flexible, happy and wise.

    There are several points in your life when performing a reflection is extremely valuable:

    1. After every sprint (bi-weekly planning session) and 100-day plan (quarterly plan)
    2. After every experiment you perform in the search mode as part of validated learning
    3. When big or unexpected changes happen in your environment or relationships
    4. When negative emotions pile up or you sense big negative mood swings
    5. At the end of the day, just before you go to sleep to examine your daily life

    Reflections after sprints, 100-day plans and experiments are called introspections in the AgileLeanLife Productivity Framework.

    Reflections before you go to sleep or when an emotional or situational trigger fires a need for analysis we call short self-reflection. We will discuss both types of reflections in this article.

    But first, let’s answer the basic questions of why, how and when to do reflections.

    Regular daily reflections

    A short daily reflection is nothing but a healthy habit

    Regular daily reflections are a positive habit, like any other healthy and beneficial habit, from exercising to reading and being grateful. Every habit has three key elements.

    There must be a trigger, a behavior you perform and, in the end, a reward you enjoy. If the triggers are strong enough and rewards are big, you have a greater chance of sticking to a habit. That’s what you also need if you want to stick to regular reflections – strong triggers and big rewards.

    Reward – why do short daily reflections

    There are so many big rewards of regular reflections. Everybody doubts it, but then after doing it a few times, they become in love with it. Many times, I had to push people a little bit to do it the first time, but then after performing it a whole new world opens to them.

    They are like “wow, I didn’t know my mind works like that and that I can get so many insights by writing a few of my thoughts down. With reflections, you can finally meet the deep and rich internal world you possess. And now the benefits.

    • You better understand yourself and your actions,
    • You pay more attention to your thoughts and emotions
    • You become aware of your rich inner world
    • You become connected to yourself much better
    • You can more easily see all the ways of how you can properly adjust
    • You can plan how to do things in a better way

    With all that, you gain more control over yourself and you become much more proactive.

    With regular reflections, you explore your needs and wants and become very much aware of them. You explore the fears that are blocking you on your way towards your goal. You can finally understand what kind of conflicts are preventing you from being more assertive in life.

    You can more easily identify all the different toxic thoughts and how they’re hurting you. You can identify competing commitments, internal frustrations and other things that are blocking you in life. Therefore, combining reflections with mindset upgrades is the perfect combination.

    All this removes different inner blocks and releases emotional tensions. Not to mention that these are all the inputs for a superior life strategy.

    Regular reflections help you better understand your environment and its paradigms, including people’s diverse behaviors and changes in their behaviors. You can see and understand your position in your environment exceptionally well and you can analyze how different actions can lead you towards different outcomes.

    Regular reflections enable you to go from reactive behavior to proactive behavior. Regular reflections enable you to go from being miserable to being happy.

    Behavior – how to do short daily reflections

    Doing a short daily reflection is an extremely easy exercise. All you have to do is take a notebook and a pen and start writing down your thoughts. You provoke yourself with a few tough questions, you encourage yourself to look at things from different angles and you ask yourself why dozens of times. Then you dig deep. As deeply as possible.

    Here are examples of questions you ask yourself during reflection:

    • How am I feeling? Why am I feeling like that? Why am I so anxious, angry etc.?
    • What does this situation remind me of? When did I feel the same way as I do now?
    • What am I trying to achieve with my behavior?
    • Why are others behaving towards me as they do?
    • What is the best way to improve my situation? Why am I blocking myself?
    • What am I scared of? Why am I persisting at this thing that doesn’t work?
    • Why does this bother me so much? Why do I really dislike that person?
    • What will happen if I do the complete opposite? How would my life look like if I believed the opposite from what I believe now?
    • After every question you ask yourself why, why, why and dig deep.

    The solemn end of every reflection should always be new insights about you, about your position in the world and how your life relates to different relationships, marketing trends and other environmental elements. After you do a reflection, you should finally understand. There should be many “aha” moments.

    When you do retrospections (after execution), you consciously decide how you will change your behavior and actions. You discipline yourself to follow a new behavioral pattern. On the other hand, in very well performed self-reflections it should all come naturally to you without any force. You should feel it in your bones how you can do things differently and how it makes sense to change.

    Trigger – when to do short daily reflections

    There are many potential triggers that can lead you to do a reflection. Some of them can be planned (after a sprint, before sleep) and some of them can be spontaneous. I suggest you combine both types.

    The strongest and most useful triggers are usually emotional ones. Examples include interesting thoughts or ideas you become aware of, big negative changes in your moods, getting hurt by other people, and so on. In such situations, you go straight to the most painful things a lot more easily.

    The second most common triggers are time- and location-based. You do a daily reflection before you go to sleep. You do a reflection as part of a planning meeting with your team, and so on. You should always have a few strong location and time triggers that naturally lead you towards performing a reflection.

    Napkin sketch

    Introspections – reflections after executions

    Now let’s go a little bit deeper into the concept of introspections.

    Introspections are reflections you do after different periods of execution and after performing life experiments. They are an integral part of bi-weekly sprints and quarterly planning sessions, and their main purpose is to improve your strategy, tactics and actions.

    With retrospections, you want to make sure you’re progressing towards your goal in the best possible way. With regular retrospections, you want to have the smartest strategy and be one step ahead of your instincts, life itself and other people.

    Introspections are otherwise also an integral part of agile software development (SCRUM), where a team reflects on how they work and where they can improve. As I mentioned, introspection is done after every sprint. The things you want to achieve with introspections (you can do it by yourself or with your team if you have one) after sprints and 100-day plans are:

    • Reviewing the tasks done in the previous interval
    • Carefully planning your next sprint
    • Thinking of all the ways you can adjust to achieve your goals faster
    • Thinking of all the ways you can adjust to achieve your goalswith fewer resources
    • Making sure you are going into the right direction (following your True North)
    • Brainstorming how you can do things better and how you can improve and adjust
    • Analyzing all the new ideas you have
    • Better connecting with yourself or with team members if you have a team
    • Updating your life vision or vision of the team
    • Measuring your real progress based on the metrics framework you set for yourself
    • Adjusting the strategy and plan and reflecting on new things that you learned

    Sprint planning and short morning meeting with yourself (and/or your team) are great starting points for execution, and reflection is the perfect activity to end every execution interval.

    The best practice is to combine planning a new execution phase with reflection on the previous one. That way you can really improve yourself on the way from one sprint to another. The simple rule is to never even leave out execution retrospection when planning your next sprint, quarterly plan or an experiment in the search mode. Never. Because that’s what successful people do.

    The bottom lines of introspection are the most important part of the process. If you don’t have the bottom lines, you have a very poorly performed introspection. The mandatory thing is that after every introspection, you have answers to a few very basic, but extremely hard questions:

    • What went well during the last sprint that I/we will continue doing?
    • What could I/we do differently?
    • How can I/we implement the change?

    Based on that, you should make three decisions and stick to them:

    • What should I start doing?
    • What should I stop doing?
    • What should I continue doing?

    After every introspection, you have to change your behavior and your actions. You have to do things differently. You have to improve and grow. If you don’t, introspection was useless. Changes and adjustments are the whole point of it.

    Before we go to short daily reflections, let me once again emphasize the important difference between introspections and self-reflections. The changes and improvements after introspection can be a little bit pushed, you can discipline yourself to do things differently.

    Meanwhile changes after self-reflection must come completely from within, they must feel completely natural. You can train yourself to perform a new behavior, but you become wiser after an epiphany that changes how you see the world in every one of your cells.

    Performing reflection

    Short daily reflections – do them at the end of the day or whenever you feel like doing it

    Now let’s move from introspections to short daily reflections.

    Explained very simply, performing self-reflection means that you take from a couple of minutes to an hour or more to reflect on your goals, beliefs, behavioral patterns, negative and positive emotions, emotional knots and everything else that’s happening in your life.

    The best way is to do it daily by writing a journal. Once you try it, you will see what kind of amazing breakthroughs self-reflection can lead you to. It’s better than any thriller movie once you discover your rich inner world.

    There are two perfect moments for doing a short daily reflection. One is at the end of the day. At the end of the day, you can analyze and compare your plans to what actually happened in reality.

    You can write down what you’ve learned, people’s unexpected reactions and interesting changes in your relationships, how productive you were and how well you completed the three most important tasks that you had given to yourself for that day, and so on.

    The second trigger is when you sense an interesting thought, observation or insight or when negative emotions pile up. When you get extremely moody, when something upsets you, when things don’t go as planned, sit down and start analyzing.

    Use the D.E.A.R. concept in those cases. Drop Everything And Reflect. Or sometimes Drop Everything And Read, you know, to get wiser and more educated.

    A short daily reflection is slightly different from introspection. If you have to force yourself to make a certain decision after self-analysis, you hadn’t done it right. Self-analysis is about understanding yourself and noticing, not judging and forcing yourself into anything.

    There are no “stop doings”, “start doings” and “continue doings”. It’s about changing the course of your life without any force, by better understanding who you are and what you want through analytical thinking.

    Here are a few additional ideas for what you want to achieve with short daily reflections:

    Analyze your day

    Think about how your day went compared to – (1) your daily plan and (2) your ideal day. Analyze if you executed all the planned tasks, especially the three most important tasks for the day. Analyze what went wrong and what went right, what you’ve learned throughout the day, and write down the insights you gained.

    You can also write down all the cool things that happened to you, so you never forget them. In the end, you can also add all the new things you’re grateful for.

    Look for errors in your subjective reality map

    You see the world through your subjective lenses. I call it the subjective reality map or the frame. You operate based on this mental frame, a set of schemas defined by your beliefs, values, way of thinking and many other factors. Subjective lenses are like unique code that runs in your brain. You’re only aware of a small part of it, most of it is subconscious.

    This frame or the subjective reality map is not the truth, even if it most often feels like it. But it’s not the objective reality, it’s only how you interpret the reality with your limiting senses.

    That’s important, because there are many errors in your subjective reality map. From wrong assumptions and cognitive biases to all the things you don’t even know you don’t know. With reflections, you should identify as many errors in your subjective reality map as possible.

    Through analysis, you should notice that you were wrong about something (but first you have to put your ego aside) and then say to yourself: “Oh gosh, I was really wrong about that” or “I can’t believe I was lying to myself so hard” or “I really operated based on toxic behavioral patterns and beliefs, now I see it”.

    With regular reflections, you should come closer to the objective truth and identify all the ways you’re lying to yourself or deceiving yourself.
    Examining-your-mind

    Make subconscious conscious

    By asking yourself tough questions and digging deep, you can find many emotional knots in yourself of which you weren’t aware before. These knots are tied by all the mistakes your parents made in your upbringing. The more toxic the family environment where you were raised was, the more tension there is. Not all family environments are toxic, but many of them are.

    When you identify these emotional knots, they lose some of their power and some tension gets released. On top of that, you can become aware of why you are performing some self-sabotaging behaviors.

    With regular reflections, I identified all kinds of different things, like why I was always late, why I was afraid to start my own business, why knowledge is so important to me, and much more.

    Brainstorm ideas

    The only way to keep your creative muscle strong is to regularly brainstorm ideas. If you do it every day, the creative part of your brain will be fit and strong.

    It’s hard to brainstorm ideas every day, but you can still make it a part of your shutdown routine before you go to sleep, just after making a short reflection. In such a case you will never forget to train and stretch your creative muscles.

    An idea that isn’t written down is an idea quickly forgotten.

    Of course you won’t have only brilliant ideas with regular brainstorming, but writing down as many ideas as possible is the only way to get to brilliant ideas. If you write down 100 ideas every day, most of them will be absolutely crappy; but every now and then, a new brilliant idea will be born among all the crap. An idea that might lead you to a new course of life.

    An idea to start a business, to help your company to grow, how to improve your relationships or how to experience life more fully, and so on. One such powerful idea can change your life forever.

    Giving instructions to your subconscious

    Your brain works 24/7. No rest, no holidays, just work. Even when you sleep and enjoy your dreams, that’s your brain at work. One good way to use your brain better is to keep the dreaming function alive during the day as well. It helps you be more creative, stay curious and an optimist.

    Very similarly, but the other way around, it also makes sense to give instructions to your brain what to work on when you are asleep. There are many different types of instructions you can give to your brain. Revealing a part of your subconscious self to you in your dreams, finding a new solution for various problems, experiencing lucid dreaming, and so on.

    As the last step of your daily reflection, just after your brainstorming session and before you go to sleep, give instructions to your brain what to work on while you’re sleeping. Just say to yourself (or to your brain) what you want your cognitive power to be used for during sleep. It will absolutely raise your productivity levels and lead you to many cool new insights.

    Mind Body Spirit Soul

    Homework

    Drop everything and go buy yourself a notebook

    Richard Branson, one of the most successful entrepreneurs ever, always carries a simple inexpensive notebook and a pen with him. He writes down all cool ideas, meeting minutes, observations, and so on. You can do the same just for personal purposes.

    A simple notebook that you always carry with you is the best way to do regular introspections and self-reflections. Because when an interesting thought appears, you can simply sit down and start writing. Whenever and wherever you are.

    You can do it digitally, of course, but there is a special connection between paper, pen, your hand and your brain. So I suggest you go to a stationery shop and buy yourself a notebook you like, a pen that feels comfortable to write with, and start with regular daily reflections.

    The mantra here is to just do it. As mentioned several times, it’s hard the first few times. I have people in my life I care deeply about and it took me years to convince them to try self-reflections. It took me three years to convince somebody I love to do their first self-reflection. Three years.

    The first few times, you always feel blocked somehow. There’s nothing to write down. It feels weird. But you have to be patient with yourself.

    Sooner or later your heart opens and your thoughts start to flow.

    After performing one really deep self-reflection I guarantee you that it will become one of your favorite parts of the day and one of your favorite personal development tools; especially because you will forge a better connection with yourself and you will be able to easily enter your rich inner world that’s hidden deeply inside you. Have courage and start exploring your inner self.

  • The real secrets to outstanding communication

    Let’s go straight to the bottom line. The only path to outstanding relationships in your personal and professional life is outstanding communication. Consequently, excelling in communicational skills is absolutely one of the most important skills you can possess, if not the skill number one.

    You can find hundreds of books and online articles explaining thousands of different rules for how to be a good communicator. In fact, there is so much different advice out there that you can get easily lost and in the end implement none. That’s not the strategy we’re looking for.

    I’ll share the right strategy, the best recommendations and the real secret to outstanding communication. The real secret to outstanding communication is that it’s not really hard to achieve it. It’s actually extremely easy. You don’t need to follow 100+ rules. All you need to know are a few core concepts that make the difference between poor, mediocre and deep, multidimensional human connections.

    In this blog post, you will learn these few core concepts that will make you a great communicator. Not only great, an outstanding communicator. If you decide to implement them in everyday life, your professional and personal relationships will start to blossom.

    And remember, healthy relationships are what matters most in life. If you excel in communication and have many deep relationships in life, your happiness level will definitely increase.

    Here are the core communication concepts you need to know:

    1. Be curious about the other person
    2. Know how to really listen (there is a simple trick how to do that)
    3. Create a psychologically safe environment
    4. Employ radical candor (honesty builds trust)
    5. Always have an active constructive response
    6. Explain relationship rules with values
    7. Sometimes words aren’t enough and so you must communicate things with your behavior

    That’s it. If you follow these rules, people will see you as an outstanding communicator. Now let’s go into detail.

    Outstanding communication

    Be extremely curious about the other person

    If we forget about abusive and toxic relationships, there are only two types of communication: meh & wow. The first one is the average type of communication, the okay one, the “meh” one, and the second one is the outstanding, extraordinary, “wow” I-want-more type of communication. There is no middle ground when we communicate.

    The main difference between “meh” and “wow” is the extent to which you show genuine interest in someone. Curiosity is your best ally when it comes to extraordinary communication. I think you shouldn’t even start a conversation if you aren’t honestly, deeply, vigorously, expectantly interested in someone.

    It’s extremely obvious when you’re really interested in forging a connection with someone. You want to know everything about them. I mean really everything. Their life story, how they achieved what they achieved, how they think, their values, what they love the most in life, and numerous other things.

    You know in a single second if there is a spark of genuine interest in a conversation or not. When there is no spark at all, there is no right vibe in the air, no shine in the eyes, it’s hard to come up with questions, and awkward silence often takes place (not the good type of silence).

    In such a case, it’s better to say goodbye rather than torture both parties; or even better, make yourself interested. Committing yourself to go from “meh” to “wow” in any case.

    It’s easy to become interested in someone with the same values, the same hobbies or any other common ground. That’s what you’re usually naturally looking for when you start a conversation (common friends, places etc.) and then you build up the communication and relationship from there. What’s much harder is to show curiosity in people who are completely different from you.

    Showing interest in somebody even when it’s hard to make a connection is what makes you the real master of communication. If you learn to communicate with people you share no common ground with, you become that much better in communication with other people where a connection exists. And your intellectual horizon significantly expands. I’m still learning this mastery level.

    Here are a few tips that can help you achieve such a level I am also learning to follow:

    • Be extremely tolerant. The most advanced societies in the world are tolerant societies. Tolerance is what leads to diverse, heterogenic and integrative environment. Only two completely different views hold the potential to create something new. That’s why we say that opposites attract. That’s why tolerance is important. The only thing you shouldn’t tolerate is intolerance.
    • What’s your story? Every human has their own completely personal story that absolutely has interesting parts, you just have to dig deep enough to find them.
    • You can learn something from everybody you meet on your life path. You just have to avoid being cocky or feeling superior. Never put your ego before learning something new.
    • Treat other people as you want to be treated. That means showing respect to other people. Instead of being judgmental, try to understand why somebody is as they are.

    Following these values – showing tolerance, curiosity, the desire to learn and understand and respect, is the first step that will make you an extraordinary communicator.

    “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” Dale Carnegie

    Active listening

    Listening skills

    If you’re really curious about someone’s life, you really listen. You follow the rule that God (or whoever) gave you two ears and only one mouth. What being a good listener really means is not very complicated. In fact, there is only one subtle difference between being an active listener and a bad one.

    An outstanding communicator doesn’t listen to respond, but listens to understand the other person. That’s it. Active listening means being an empathic listener. You imagine being in the shoes of the other person, reliving their experience and trying to understand it – from what happened to the person you’re talking to, to how they reacted and why they reacted as they did.

    An outstanding communicator doesn’t listen to respond, but listens to understand the other person.

    If you are a good listener, you deeply understand the other person and you know how to show it. On the other hand, if you are a bad listener you always miss the point, especially because you are eager to respond and tell your opinion. You see, in communication people most often aren’t looking for your opinion but want to be understood, feel connected to someone.

    The next time you’re communicating with someone, have a goal of learning about them and understanding them, not telling your opinion. Shut up, open your heart, pay attention to every word, ask questions, and try to relive the situation of the person you’re communicating with.

    Empathic communication

    Creating a psychologically safe environment

    Google did big research on the best performing teams and their data indicated that psychological safety was critical to making a team work, more than anything else. In the best teams, members listen to one another and showed sensitivity to each other’s feelings and needs. Read that again: members showed sensitivity to team members’ feelings and needs. They listened verbally and non-verbally to understand.

    There were two indicators of psychological safety:

    • Firstly, team members spoke in roughly the same proportion, in other words there was equality in the distribution of conversational turn-taking.
    • Secondly, all the good teams had high social sensitivity, meaning team members were skilled at intuiting how others felt based on their tone of voice, facial expressions and other nonverbal cues.

    Psychological safety is what makes teams function best and in the same way, creating a psychologically safe environment with someone you are talking with is what makes you have outstanding communication skills.

    As we’ve already mentioned, if you want to be a good communicator, you can’t be dominant in talking – you have to actively listen and be curious. It’s part of creating that kind of a safe environment.

    Equally important, if you want to be an outstanding communicator, you must not pay attention to only what people say, but also to what their body language tells you and how they behave. That helps you understand the whole picture and the hidden hints a person is trying to tell you, but doesn’t tell them directly. I call these things reading between the lines.

    On a practical level, when communicating with anyone, observe their body language – is it open, defensive, positive, negative …? It’s not hard to notice posture, facial expressions and other basic body language signs. Try to sense feelings inside a person you’re communicating with, and connect and resonate with the same feelings. Synchronizing the vibes will create the safe environment.

    Psychological safety means that people know, on the emotional level, that they will be accepted in communication with you with all their flaws. That you understand their imperfection, their struggle and battles with themselves. A psychologically safe zone means that you understand them, if necessary encourage them, mentor them and love them even if sometimes they can’t follow the path they have set for themselves.

    When you communicate with people, you must show that you do care.

    There are many things that destroy psychological safety, and here are the most frequent ones:

    • Should statementsyou should do this or that (people usually already know it).
    • Non-constructively criticizing and preaching – Constantly criticizing, judging and preaching means that people will start talking with you only about the weather, traffic jams and the daily news.
    • Being dominant in communication – Interrupting, talking 50%+ of the time, using an aggressive tone.
    • Gossiping – If you are gossiping about somebody else it’s a clear sign that you will be gossiping about the person you are talking with.
    • Lying to people and being a hypocrite – If somebody catches you lying or they know you lie frequently, it’s hard to build a psychologically safe environment.
    • Politics and diplomacyYou sense somebody isn’t saying something only so they wouldn’t offend you, but deep down you know they think differently than they say … which leads us to the next point.

    Being radically candid

    Radical Candor
    Source: First Round

    You definitely have to establish a psychologically safe environment, but that doesn’t mean you put being nice and kind before the honest truth. That’s hypocrisy and manipulation. Introducing diplomacy and politics into communication is what immediately kills psychological safety and outstanding communication.

    I would never trust a politician with my secrets. Duh!

    With curiosity, active listening, understanding and creating a psychologically safe environment you show that you deeply care about a person, that they can trust you and that you will put the integrity of the conversation above everything. Offering a shoulder to lean on is a good first step, but it’s not enough for outstanding communication.

    After establishing a safe environment and showing that you care, you also have to counter-balance conversation by being radically candid. Otherwise communication is nothing else but bitching, whining, complaining and spreading negative energy. If you really care, you sometimes have to show tough love. But it’s more art than science to figure out when to do that and when to just offer a shoulder to lean on.

    Anyway, having radical candor means creating a bullshit-free communication zone. The concept is taken from the business world, explaining how a constructive relationship between a boss and an employee should be like, but I think it applies to every single relationship.

    Honesty builds trust. Nevertheless, there is a very subtle difference between preaching with “should” statements and criticizing and showing that you care while employing constructive radical candor. To do the latter, here are a few basic rules:

    • Show that you care, not only with words but also with actions (buy people books that can help them solve a problem, introduce them to new people who can help them, send them interesting articles, recommend conferences to them etc.)
    • Don’t tell people what they should do, show them how they can do better
    • Contribute out-of-the box creative ideas that aren’t so obvious
    • Use the ratio of 5 praises for 1 critique, and make sure that the critique is constructive
    • And especially: don’t tell people to do things that you aren’t doing yourself

    Active constructive response

    Active constructive responding
    Source: Go Strenghts

    When somebody initiates a conversation with you, there are four ways of how you can respond. Your initial response usually sets the tone for the rest of the conversation. Therefore, always beginning with the right kind of response and then continuing to use it is what leads to outstanding communication.

    Here are the four types of responses in communication:

    • Active constructive: Authentic, enthusiastic, supportive
    • Passive constructive: Showing silent support
    • Active destructive: Pointing out the negative and problems
    • Passive destructive: Failing to acknowledge, ignoring

    An active response means that you get fully engaged in conversation. You very carefully follow everything we’ve mentioned so far. An active response means that you put down your phone or whatever else you’re doing, and start paying full attention to the person in the present moment.

    You actively listen and show curiosity in what a person has to say. A passive response means that you aren’t fully present – you know, you’re talking to a person while browsing your phone, multitasking etc.

    “Want to prolong the battery life on your iPhone? Put it the fuck away when you’re talking to me.”

    Your response can also be either constructive or destructive. The destructive type of communication is when you focus on the negative, problems or blame, or when you reject a person in a brutal way.

    As we have seen, there are two ways of being destructive. You can be destructive very passively – for example, you show the “meh” response only with your body language or you are passive aggressive. But you can also be destructive in a very active manner, by being openly aggressive, insulting etc. You don’t want either of that.

    You want to follow the rule to respond 80%+ in the active constructive way and 20%- in the passive constructive way. And you must unlearn any kind of destructive response.

    But that doesn’t mean you don’t say no, if necessary. I’m sure that you know there’s a way to say no in a very active constructive way (more about that in one of the next blog posts).

    Talking in office

    Explaining rules with values

    This one is a little bit complicated, but please bear with me, it’s a very critical core communication concept. In every relationship, there are always at least some rules and boundaries.

    Well, to be more exact, for each relationship type you have specific expectations and internal representations of what healthy boundaries are and why they are important to you – in a relationship with a friend, a spouse, a boss or whoever. These internal representations are closely connected to your values.

    A very important part of a quality and deep relationship is not only liking the other person for their personality characteristics, they also have to more or less meet your expectations of how a specific relationship should look like, including respecting rules and boundaries important to you. These rules and boundaries usually come from your primary family culture.

    Not to sound too abstract, here are a few examples:

    • For someone, it’s normal to greet a person with a hug, for somebody else only with a handshake.
    • One friend may not care at all if you are 5 minutes late, but the other one will go crazy.
    • Your ex-spouse didn’t care at all whether you sent her a message while she was at work, but to your current girlfriend getting a message from you really means a lot; or remembering your anniversary.

    There are many different kinds of expectations, boundaries and rules – from frequency of communication, type of communication, level of intimacy, the ways of showing love and respect, what gifts mean to a person, you name it (these are all types of non-verbal communication). Poor verbal communication always leads to a lack of understanding and respecting these rules and values, and consequently to a shitty relationship in general.

    A very frequent cause of shitty relationships is poor verbal communication about values, expectations and rules.

    The mistake you can make in every single relationship, besides not respecting other people’s boundaries, is trying to only enforce specific rules from your side without explaining why they are important to you. The key to extraordinary relationships is that you don’t just set boundaries and rules, but explain with values why something is important to you. The sooner you do that the better, because you open yourself up. This leads to a whole new level of understanding, trust and quality of communication on every other topic.

    This is one very good way of developing deep communication with somebody and being perceived as an outstanding communicator. You must open yourself up and explain your values as soon as possible and then listen hard enough to understand the values of other people and, of course, respect them. Forging a connection on the level of mutual understating of core values is what opens the doors to hearts, no matter how different you are from each other.

    For that, you have to be able to express your feelings in a healthy manner, clearly explain your values and why certain things in a relationship are important to you, and that you expect the same thing from the other person – to communicate with you what is important to them.

    If you aren’t talking about your feelings, values and the kind of a unique relationship you want, communication is rarely deep and quality, especially with the closest people in your life. Feelings are what builds a real connection.

    • There is a difference between forbidding your kid from watching the TV while eating because you say so, and explaining that in your family, it’s important to talk and communicate (explaining values) and a meal is a great opportunity to feel grateful for each other, talk and share thoughts, and how the TV is preventing that.
    • There is a big difference between sulking all day because your friend was 10 minutes late and explaining that being late equals being disrespectful and ignorant to you and that it makes you feel like you don’t matter to them.

    The more a relationship develops with time, the higher is the need for communication about values, expectations and internal representations. Only honest talk about these things can lead to taking the communication to a whole new level and deepening a relationship with someone.

    When verbal communication isn’t enough

    There is one more level of communication that’s really important for outstanding relationships. You rarely need, but it’s a tool at your disposal when words and all the constructive use of language isn’t enough. Sometimes you have to show people with actions, not with words, the directions into which you want to move a relationship for it to stay a quality one and not turn into a “relationshit”.

    In specific radical situations, behavior is a much better type of communication than words are. Here is the theory behind this. You let others know how to treat you and what kind of a relationship you want by tolerating different kinds of behaviors.

    The more you tolerate a behavior you don’t like, the faster the quality of a relationship declines. At the end of the day, the quality of a relationship and communication with the people you care about depends on how they behave towards you, not what they say to you.

    “A thousand words will not leave so deep an impression as one deed.” Henrik Ibsen

    From time to time, after explaining something that you don’t like over and over again and not getting anywhere, you’re left with no choice but to show what you mean with actions. It’s a way of you communicating with the other person to take the issue seriously.

    As you probably figured out, I’m especially talking about toxic and abusive behavioral patterns in relationships. Sooner or later, they happen in every single relationship – from one person investing much more than the other into the relationship, to passive aggressiveness, open verbal fights, envy and jealousy to many other kind of power struggles.

    Some form of damaging behavior shows up in every relationship (because relationships are already a broken glass) from both parties and sometimes actions are the best way of communicating things. Here are a few examples:

    • If you are annoyed that you always have to pay, don’t pay next time.
    • If someone is insulting you, explain to them that the relationship will end the next time they do it, and then do it.
    • If you don’t like to wait and you have to wait for someone after explaining your values to them, leave and make sure they turn up on time next time.
    • If a waiter is not respectful to you, ask for the manager and negotiate that you will not pay the bill.

    Although, keep in mind that outstanding communication is more art than science. There is a thin subtle line between being rude, wanting to change the other person instead of specific toxic behavior and enforcing important rules to you by acting in a respective manner.

    Words have power

    Now you know the path to outstanding communication

    Encourage people in their goals, mentor them and show them how to do things in a different, better way, help them grow, push them to new levels of competence, be a good friend and show that you care a lot while also being honest and not permitting any bullshit or toxic behavior.

    You can only achieve that with outstanding communication and giving your best in every single conversation. To summarize:

    • Show genuine interest and curiosity, have a high level of tolerance and ask many questions.
    • Be an empathic listener, not with the goal of responding, but to understand and learn about the other person. Learning about the other person is the key to active listening.
    • Create a psychologically safe environment by connecting with other’s people feelings and by paying attention to body language and not being a critical, cold, dominant and/or lying person. And make sure you don’t gossip ever.
    • Don’t be a politician or a diplomat, practice honest communication, but when you have radical candor show that you care, and at the same time inspire people or teach them how to do things better. Never only preach with should statements.
    • Respond in an active constructive manner 80% of time. Communicate with people actively and being completely present, or don’t communicate at all. And always be constructive in a conversation.
    • The deeper a relationship goes, the more you must talk about your values, why something is important to you, and your feelings, and you must encourage the other person to do the same.
    • Sometimes the best communication is communication with actions, especially when people start behaving toxically or abusively.